Privacy Policy for Zeida DukaFarm
Effective Date: September 2026
At Zeida DukaFarm, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Zeida application and services.
By using Zeida app, you agree to the terms outlined in this policy.
1. Information We Collect
Zeida does not require users to create an account or log in to use the application.
Depending on how you use the app, we may process:
Product and order information, such as selected products, quantities, weights, and order details
Phone number and other contact information when you choose to contact us through WhatsApp or phone
Messages and communications that you voluntarily send to us
Basic technical information necessary for the application to function properly and help us identify and resolve technical issues
Information such as products added to your cart or other app preferences may be stored locally on your device.
2. How We Use Your Information
We may use information you provide to:
Process and respond to product inquiries
Receive and process orders
Communicate with customers through WhatsApp or phone
Provide customer support
Improve the functionality and performance of the application
Prevent misuse of the application
Provide important service-related information
Zeida does not sell users' personal information to third parties.
3. Orders
Zeida allows users to browse available products, select quantities or weights where applicable, and communicate their orders to us.
When you choose to place an order through WhatsApp, the order information you provide is used to understand and process your request.
Product names, prices, availability, weights, and other product information may change from time to time. We make reasonable efforts to keep the information displayed in the application accurate and up to date.
4. WhatsApp and Phone Communication
When you choose to contact Zeida through WhatsApp or phone, you are using those communication services directly.
Information and conversations shared through WhatsApp or phone are handled according to the privacy policies and terms of the respective service providers.
Zeida does not control the privacy practices of WhatsApp or telecommunications providers.
5. Data Security
We take reasonable measures to protect information that we handle from unauthorized access, misuse, loss, or disclosure.
However, no internet service or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security of information.
6. Local Data
Some information, such as items selected in your cart or app preferences, may be stored locally on your device.
You can remove locally stored information by clearing the application's data or uninstalling the application, depending on your device settings.
7. Payments
Zeida does not process payments directly within the application.
Any payment arrangements made between the customer and Zeida are handled outside the application through the payment or communication method agreed upon between the parties.
Users should verify order details and payment instructions before making any payment.
8. Children's Privacy
Zeida is not intended to knowingly collect personal information from children.
If we become aware that a child has provided personal information to us, we will take reasonable steps to delete that information.
9. Third-Party Services
Zeida may use third-party services that are necessary for certain parts of the application to function, such as communication services or technical services.
These third-party services may process limited information according to their own privacy policies and terms.
Zeida does not sell or rent users' personal information to third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the application, our services, or applicable requirements.
Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
✉️info@zeida.co.tz
📍 Dar es Salaam, Tanzania
We aim to respond to privacy-related requests within 7 business days.
By using Zeida, you confirm that you have read and understood this Privacy Policy.
Zeida
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